Senior Product Owner, APAC Claims

Senior Product Owner, APAC Claims - Chubb External Careers

• Define and continuously refine the long-term claim capabilities vision and technology roadmap for APAC consumer claims
• Translate strategic objectives into actionable product initiatives with measurable outcomes
• Champion innovation, digitalization, and automation in claims processes
• Define and prioritize Claim capabilities delivery for APAC consumer claims
• Own and manage the regional claims backlog for APAC consumer products across distribution channels
• Apply data-driven prioritization leveraging sales volume, premium, claims ratio, and claims expenditure to optimize ROI for technology claim budget
• Balance customer experience, cost efficiency, and commercial impact in decision-making
• Partner with country claims and product teams to capture market-specific requirements and identify opportunities for reuse and scalability
• Drive regional consistency while accommodating regulatory, operational, and distribution nuances
• Act as a bridge between country teams and regional leadership, ensuring alignment and adoption
• Partner with business, technology and operations to ensure successful rollout and adoption
• Work closely with the Customer Insight and CX product owner on NPS analysis, conduct customer research and competitor benchmarking to inform prioritization and design
• Embed feedback loops and continuous improvement into the product lifecycle between Customer, Sales and Claim / Operational team
• Collaborate with APAC head of Claim Technology, Digital team and Operation to deliver scalable, high-quality solutions and adoption
• Balance feature delivery with technical feasibility, system resilience, and management of technical debt across the backlog
• Lead agile squads as the Product Owner, ensuring clear backlog definition, prioritization, and delivery
• Lead and facilitate the Claim QPR across Business and Technology to set quarterly priority and communicate
• Build and present strong business cases for investment and prioritization decisions
• Collaborate with sales, distribution, and product teams to ensure claims processes support product growth and retention
• Influence senior stakeholders across product lines, distribution and markets, driving consensus on priorities
• Define and monitor KPIs for claims technology delivery performance, including Digital FNOL adoption, Straight-through processing, Customer NPS and satisfaction, Claims turnaround times
• Ensure ongoing technology delivery of measurable improvements
• Lead change management and adoption across country teams, embedding new claims processes and digital solutions
• Ensure compliance with regulatory, legal, and risk management frameworks across multiple jurisdictions
• Proactively identify risks and dependencies, mitigating impact to delivery and operations

• Experience in consumer insurance, digitalization and claims management
• Proven ability to connect sales, premium, claims data for prioritization and business impact
• Strong commercial mindset with experience building and delivering business cases benefits
• Experience with Data Analytics and AI initiative is preferred
• Agile or Product Owner certification is preferred
• Strategic Thinking and Decision Making
• Claim Capabilities Leadership and Stakeholder Management
• Hands-on experience in backlog ownership, prioritization, and agile delivery
• Engages with business leaders, sales, operations and external partners
• Balances competing priorities and manages trade-offs transparently
• Strong senior stakeholder communication and influencing skills set
• Proven collaboration with Technology and digitalization transformation to deliver business outcome

• Digital FNOL adoption
• Straight-through processing
• Customer NPS and satisfaction
• Claims turnaround times
• Efficiency, automation, and superior customer experience

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